Network Operations/Network Administration

Along with Tier I, II, and III IT Help Desk support, LCI provides PC troubleshooting and repair, desktop upgrades, virus scanning/incident response, server administration, router and switch administration, peripheral support, and network administration, monitoring, and maintenance. We track equipment, software licenses, server and network availability, and trouble calls/tickets. LCI offers a responsive, customer-focused team of IT professionals to meet all our network/computer operations needs.

LCI brings extensive experience in Information Technology Infrastructure Library (ITIL), and offers proven expertise in ServiceNow and Remedy, to include development and delivery of detailed metrics and performance data to support customer operations and Service Level Agreements (SLAs). LCI offers over two decades of experience supporting United States Air Force and Army Network Operations.

Our systematic approach to network operations and desktop support allows us to provide the absolute highest level of quality and service to our customers, resulting in a flawless record of meeting performance requirements standards (standards we consistently exceed), exceptional customer ratings, and a high level of customer satisfaction. Our ISO 9001:2015 Quality Management System (QMS) includes not only processes to measure performance, but also proven auditing, problem identification/resolution processes, and customer feedback systems. Let LCI help you take your IT support to the next level.