Services 2

Telecommunications Management/Support

LCI has considerable experience in the development of telecommunication network and system transition plans including roles, responsibilities, procedures, milestones, deliverables, funding, and budget requirements. LCI has played critical roles on installation and maintenance teams, performing site preparation, power, wiring, grounding/bounding, minor construction, extensive antenna repair/replacement, state-of-the-art lightning protection, spares provisioning, and HVAC for leased and owned telecommunications network and system equipment. Our experience also includes detailed coordination with local communication service providers, Government agencies, field customers, and various commercial vendors.

Specifically, LCI worked closely with Government personnel to decommission old, purely analog, stand-alone facilities with long haul connections to the Defense Switched Network and command and control centers; and shorter haul circuits interconnecting radio station control sites, transmit sites, and receive sites. Throughout the decommissioning of the legacy systems, LCI helped establish the necessary interconnectivity to establish a fully integrated global radio network with an Internet protocol remote control infrastructure.

Agile Software Development Life Cycle Expertise

LCI has been providing Agile software solutions for over a decade to federal civilian and department of defense agencies. We leverage our unique blend of Agile development expertise and CMMI® process-oriented engineering approach to deliver fully compliant, customer focused solutions. We provide expertise to customer Project Management Offices (PMOs) and have a highly qualified staff of Project Managers who hold PMP, ScrumMaster, and Agile Practitioner certifications.

Our Project Managers play critical roles in Agile full lifecycle development. We provide leadership, coaching and training to team members and stakeholders, and offer cost-effective management. Our Project Managers follow Agile and PMBOK practices and principles to efficiently manage all aspects of cost, schedule, and performance. We use Earned Value Management (EVM) practices to monitor and report project costs and indicators. We schedule, develop, and manage the delivery of all project artifacts; conduct meetings, JAD Sessions, and formal program reviews; coordinate activities with development team members, customers, and stakeholders, and support enterprise level projects across organizations and geographic regions.

We are well-versed in a variety of project management and portfolio management tools, to include Microsoft Project Server, Microsoft SharePoint, Jira, Confluence, and other communications and monitoring products. Our projects range from highly complex endeavors (supporting many organizations and agencies across the country and around the world, implementing enterprise level systems using established web services, using several programming languages/platforms/technologies, and drawing data from multiple data sources and locations) to small but critical legacy migration applications that require significant reverse engineering and upgrades of toolsets and technologies.

LCI has a long history in providing process improvement, training, and coaching to our customers and our personnel. We have demonstrated our expertise to customers in both federal civilian and military organizations, to include CMMI® process area analysis, process development, and process refinement, and development of Agile-based Software Development Lifecycle (SDLC) processes, policies, templates, and full suites of project documentation, as well as implementation of enterprise-wide scheduling and tracking tools to support project management, error tracking, customer requests, time management, budgeting, and configuration control. LCI’s own CMMI® Level 3 v1.3 rated Software Engineering Process is fully integrated with the Agile methodology, and we have leveraged that expertise to help our customers establish and refine their organizations’ software engineering process.

Air Traffic Control and Landing Systems (ATCALS), Navigation Aids (NAVAIDS) and Meteorological Systems

LCI offers a full range of ATC services including:

• Program Management
• Site Surveys
• System Analysis
• Power Analysis
• Drawing Packages
• Installations/Relocations
• Console/Canopy Installs
• Antenna & RF Cable Sweeps
• Procurement and Shipping
• Grounding, Bonding, & Shielding
• Cable Audits
• Radio Rack and Panel Fabrication
• ATCALS Facilities Design Assistance
• Fiber Optic Transport System (FOTS)

Base Telecommunications System (BTS) Support

LCI brings proven experience providing BTS support to military installations. Our services include switch monitoring and maintenance; help desk and technical support to resolve trouble calls and outages; inside and outside plant operations; repairs; installations; cable staking and marking; upgrades and expansions; preventive maintenance; voice protection system support; traffic measurement and analysis; estimates/surveys; and work orders. LCI has the expertise, credentials, and experience to ensure your telecommunications infrastructure is available, reliable, and secure.

Engineering Support

LCI provides a wide range of engineering support to DoD programs to include requirements translation and allocation, technical analysis, specification reviews, test and evaluation, resource planning and management, reliability and maintainability (R&M), system integration, system safety, and software management. Our expertise includes engineering performance, effectiveness, cost-effectiveness, cost performance, life-cycle cost, producibility, maintainability, supportability, reliability, technical and schedule risk assessment, scheduling trade-off studies, survivability and vulnerability analysis, Electromagnetic Pulse (EMP), Electromagnetic Interface (EMI), Electromagnetic Compatibility (EMC), and Emissions Security (EMSEC).

Equipment/Asset Management/Automated Data Processing Equipment (ADPE) Management

LCI has extensive experience in DoD equipment management. We provide a full range of asset management services in full compliance with government regulations such as Air Force Instruction (AFI) 33-112, and we have proven experience providing training to over 150 DoD Equipment Custodians (ECs). LCI also maintains government-furnished property in accordance with DoD regulations – tracking, transferring, disposing, and conducting scheduled and unscheduled inventories as required by the established requirements on our contracts.

Financial Management and Support

In support of the FAA, LCI has experience supporting the Oracle Federal Financial System (Delphi), including accounts payable, accounts receivable, general ledger, financial statements of reporting, and travel voucher processing modules. Our payroll teams used the Consolidated Uniform Payroll System (CUPS) and the Integrated Personnel and Payroll System (IPPS) to process complex payroll calculations.

LCI provides financial management support for several programs in support of the Oklahoma City Air Logistics Center (OC-ALC). Our services include budget planning and tracking, financial analysis, cost estimation, and cost research. We bring proven experience with the processes (e.g. Planning, Programming, Budgeting, and Execution (PPBE)) and systems used to support USAF programs.

LCI also brings experience providing budget and financial analysis for the Air Force Research Laboratory (AFRL), supporting the Chief of the Cost Accounting Office, Phillips Research Site. LCI served Kirtland AFB customers at Hanscom AFB, Wright Patterson AFB, Falcon AFB, Dayton OPLOC, Omaha OPLOC, San Bernadino OPLOC, and AFOSR Washington DC JOCAS.

Help Desk Services/Customer Service

Whether you require billing support, work request centralization, or IT support, LCI offers customer-friendly, efficient, responsive user support. LCI uses the latest in help desk technology, including Automatic Call Distribution (ACD) systems and commercial ticket/call tracking systems like Remedy. For low-cost, custom help desk support, we also offer our own, proprietary ticket tracking software, which provides a web-based tracking mechanism and customizable reporting capabilities.

Information System Security/Information Assurance

LCI has an extensive, successful history of fully implementing and supporting Information Assurance and Information System security programs. We support operational processes, security posture assessment and remediation, and implement information security preventative and countermeasures across the full spectrum of Information System Security. Our Information Assurance knowledge and experience gleaned from partnering with United States (US) Federal agencies such as the Federal Aviation Administration (FAA), the US Air Force and Air Force organizations such as the Airborne Warning and Control System (AWACS), the US Army, the Defense Logistics Agency (DLA), and the Defense Information Systems Agency (DISA) makes LCI uniquely qualified to implement and support Information Assurance for federal agencies.

LCI excels in providing the following services to our customers:

• Information Assurance (IA) – design, implementation, compliance monitoring, tracking, briefing, auditing, site and location inspections
• Systems Integration Security
• Asset Management (classified and unclassified)
• Certification and Accreditation (C&A), Department of Defense Information Assurance
• Certification and Accreditation Process (DIACAP) systems and applications support
• Secure/privileged access location support
• Classified and Unclassified Data Systems, LAN/WAN, SIPRNET and NIPRNET support
• Special Access Program (SAP) Information Systems Security and Logistical Support
• Compliance tracking and network user account maintenance
• User IA training and compliance
• Time Compliance Network Order (TCNO) and security patch compliance
• DoD Standard Desktop Configuration (SDC) implementation
• Tier I, II, and III support in Sensitive and Lockdown areas and buildings
• Information System Incident Response Team
• Information System Security Risk Analysis and Mitigation

Infrastructure Support

From short-term small projects like installations and upgrades to multi-year contracts providing Operations and Maintenance (O&M) support, LCI can provide qualified personnel to support your telecommunications and network infrastructure requirements. We follow a systematic approach, conducting site surveys, developing project plans and schedules, conducting quality inspections, and delivering comprehensive and easy-to-understand project reports. LCI also has a dedicated team of contracting specialists and purchasers to obtain quotes and purchase and track parts and equipment orders.

IT Business Process Re-Engineering

From tracking costs per work order to accomplishing an organization-wide upgrade to a new operating system or application, LCI brings a methodical, proven process for integrating and automating an organization’s IT processes. We leverage a team of highly experienced professionals; our cadre of corporate and individual certifications in ISO 9001:2015, ISO 20000-1:2011, ISO 27001:2013, the Capability Maturity Model Integrated (CMMI®), Project Management Institute (PMI®), Lean Six Sigma, and Information Technology Infrastructure Library (ITIL); and our system integration and product customization experience with products like Microsoft SharePoint® and BMC Remedy® to provide comprehensive, easy-to-use, well-documented processes for your organization.

Logistics Management and Support

LCI understands the complexities and intricacies of logistics management in support of large Government programs. We have experience with the processes, regulations, directives, policies, methods, and tools used every day to support large, complex programs and systems, and we can help you efficiently manage all phases of your program lifecycle, from development through deployment, operations and maintenance, modifications, retrofits, and decommissioning.

Using logistics best practices and DoD methodologies like Performance-Based Logistics (PBL), Service Level Agreement (SLA), and supply chain management, LCI provides acquisition and logistics support to USAF programs. Our services include logistics management analysis, alternative solutions identification, evaluations of product support strategies, requirements development support, and metrics development and tracking.

Mail Services/Information Management

LCI has experience operating mailrooms and providing information management services in support of DoD agencies. We are well-versed in the regulations, directives, and policies that govern these services. Along with efficient and timely sorting and distribution of correspondence, LCI has proven experience in the proper handling, marking, and transportation of sensitive correspondence and has a proven record in ensuring materials are handled properly at all times.

LCI can also provide publications and forms services and records management, including records management training for records custodians, Functional Area Records Managers (FARMs), Chiefs of Office of Record (CORs), and other personnel.

Network Operations/Computer Support/Workgroup Management (WM)/Functional System Administration (FSA)

Along with Tier I, II, and III IT Help Desk support, LCI provides PC troubleshooting and repair, desktop upgrades, virus scanning/incident response, server administration, router and switch administration, peripheral support, and network administration, monitoring, and maintenance. We track equipment, software licenses, server and network availability, and trouble calls/tickets. LCI offers a responsive, customer-focused team of IT professionals to meet all our network/computer operations needs.

Our systematic approach to network operations and desktop support allows us to provide the absolute highest level of quality and service to our customers, resulting in a flawless record of meeting performance requirements standards (standards we consistently exceed), exceptional customer ratings, and a high level of customer satisfaction. Our ISO 9001:2015 Quality Management System (QMS) includes not only processes to measure performance, but also proven auditing, problem identification/resolution processes, and customer feedback systems. Let LCI help you take your IT support to the next level.

LCI has achieved the ISO 20000-1:2011 certification and is an accredited training partner for delivering ITIL® training with EXIN®.

Printing Plant Operations

LCI operates high-speed copier/duplicating equipment and creates and packages a wide range of professional publications. We operate photocopying, photographic, mimeograph, and electronic duplicating office machines to make copies of documents-including letters, reports, directives, manuals, articles, and bulletins. Our services also include operating binding machines, managing printing and photographic service requests, preparing assembly sheets and printing requisitions per specifications, maintaining work records, performing minor repair and preventive maintenance, and maintaining an inventory of supplies and parts needed for reproduction equipment.

Program Management, Planning, and Support

From global weapons systems to mailrooms and print operations, LCI offers a proven, successful program management methodology that meets performance requirements time and time again. Our Program Managers are seasoned professionals chosen for their total commitment to quality, exceptional customer focus, and dedication to teamwork. In support of weapons system planning and support, LCI expertise includes program budgets, logistics planning, acquisition support, system engineering, and requirements planning and tracking. If you’re looking for an efficient means of planning and managing your programs and products, look no further than LCI.

Purchasing

LCI has a highly cost-efficient Purchasing Department that maintains relationships with well established, reputable vendors throughout the United States. It is experienced in shipping internationally and adhering to Federal Acquisition Regulations and requirements, and maintains a DCMA approved property management system. It follows well-defined processes for identifying appropriate vendors, collecting quotes, determining best overall value, rating vendor performance, and overseeing all purchases through final delivery. Our competitive quote environment, utilizing an approved vendor system, ensures that we are offering the best possible prices while maintaining quality customer service from quote to delivery. The knowledge base and expertise of our Purchasing Department personnel is strategically diversified and relative to LCI products and services offerings. Our relationships with major vendors that have facilities all over the nation help make us first in class in reacting to emergency needs and special time sensitive orders.

Software Engineering/Software Development/Computer Programming

LCI has extensive experience in full software life cycle development and maintenance, to include expertise with Agile practices, enterprise-level architectures, legacy migrations, and the latest and greatest tools, languages, and technologies.

LCI has the software engineering skills you need to develop or perform maintenance to support your software products and projects. We have experience with a wide range of operating systems, programming languages, products, and technologies. We also offer a Capability Maturity Model Integrated (CMMI®) Level 3 rated software engineering process to support our customers’ organizations. The following list provides an overview of some of the products, languages, and technologies we use:

Leveraging our CMMI® Level 3 rated engineering processes and our ISO 20000-1:2011 certified IT Service Delivery infrastructure, LCI follows a proven low-risk approach to developing software products. From requirements definition and concept of operations to product deployment and user training, we ensure stakeholders are informed, included, and involved throughout the project.

From Service Oriented Architecture (SOA) compliant enterprise architectures supporting thousands of customers to single-user data analysis applications, LCI can deliver your products on schedule, within budget, and with all the features/functionality you require.

Telecommunications Management/Support

LCI has considerable experience in the development of telecommunication network and system transition plans including roles, responsibilities, procedures, milestones, deliverables, funding, and budget requirements. LCI has played critical roles on installation and maintenance teams, performing site preparation, power, wiring, grounding/bounding, minor construction, extensive antenna repair/replacement, state-of-the-art lightning protection, spares provisioning, and HVAC for leased and owned telecommunications network and system equipment. Our experience also includes detailed coordination with local communication service providers, Government agencies, field customers, and various commercial vendors.

Specifically, LCI worked closely with Government personnel to decommission old, purely analog, stand-alone facilities with long haul connections to the Defense Switched Network and command and control centers; and shorter haul circuits interconnecting radio station control sites, transmit sites, and receive sites. Throughout the decommissioning of the legacy systems, LCI helped establish the necessary interconnectivity to establish a fully integrated global radio network with an Internet protocol remote control infrastructure.