Network Operations/Network Administration
Along with Tier I, II, and III IT Help Desk support, LCI provides PC troubleshooting and repair, desktop upgrades, virus scanning/incident response, server administration, router and switch administration, peripheral support, and network administration, monitoring, and maintenance. We track equipment, software licenses, server and network availability, and trouble calls/tickets. LCI offers a responsive, customer-focused team of IT professionals to meet all our network/computer operations needs.
Our systematic approach to network operations and desktop support allows us to provide the absolute highest level of quality and service to our customers, resulting in a flawless record of meeting performance requirements standards (standards we consistently exceed), exceptional customer ratings, and a high level of customer satisfaction. Our ISO 9001:2015 Quality Management System (QMS) includes not only processes to measure performance, but also proven auditing, problem identification/resolution processes, and customer feedback systems. Let LCI help you take your IT support to the next level.
LCI has achieved a certified service management system in ISO 20000-1:2018.