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From its inception in late 1998, LCI was founded upon the principle
of providing the
best product and the
best people at the
best price. Led by CEO and
President Michael "Mike" O. Lyles, LCI partnered with our very first
customer-the United States Air Force (USAF) High Frequency Global
Communications System (HFGCS) Program Office - to continue the path to
centralization and cost-savings Mike began during his 21-year career
in the USAF. Under Mike's leadership, LCI developed and led the USAF's
High Frequency (HF) Systems Capable of Planned Expansion (SCOPE) Command
"Lights Out" capability, which provides remotely controlled operation of
a worldwide command and control network from a Centralized Network Control
Station - an innovative approach that took operations centralization from a
concept to a demonstrated and implemented reality, saving millions of
dollars. The Air Force Deputy Chief of Staff for Plans and Programs
recognized these accomplishments by naming the "Lights Out" Modification
Team as one of seven winners to receive the 2001 Air Force Productivity
Excellence Award.
Word traveled quickly about LCI's performance and cost-savings, and we were
soon winning new contracts and receiving awards and recognition for our work
on existing contracts. Our original focus was simple but powerful, and it
remains our focus today. It has become the
LCI Standard of Excellence,
and can be summed up in the following bullets:
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Respect and understand our customers'
mission
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Establish a partnership with our customers
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Understand and meet our customers'
requirements and needs
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Provide Quality, Timely,
Efficient, and Courteous Service and Support
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Always look for methods to innovate and improve
on the way we do our jobs
Because we consider it such a critical element to performance, LCI goes to
great lengths to fully grasp and embrace our customers' missions. We do this
by staffing qualified personnel with the perfect combination of technical
skill, customer focus, and commitment to teamwork; taking time to read not
only the contract requirements document, but also all the regulations,
standards, and guidelines to which our services must comply; and ensuring
our project team members understand the organization, the goals, the
processes, and the role we perform in the accomplishment of that mission.
We establish a partnership with our customers by communicating openly and
honestly, conducting ourselves with integrity and professionalism at all
times, and truly listening to our customers' plans, goals, constraints, and
realities. At LCI, we don't raise issues, we provide solutions, and, to that
end, we proactively anticipate our customers' needs and identify and mitigate
risks. We believe in building strong work relationships and an all-for-one
environment that allows everyone to celebrate success and solve problems
together.
The job of every LCI project team member on every contract is to meet the
requirements and needs of our customers, and to continuously look for ways
to innovate and improve upon the work we do. From the first day on the job,
LCI professionals have the tools, information, and support they need to meet
requirements and provide superior Quality and Customer Service.
Our LCI corporate culture reflects our strong customer focus, our devotion
to teamwork, our integrity, and our professionalism. We take care of our
customers, our teammates, and our personnel - we believe it is our job to prepare
each individual and every team for success. We hire the right people, provide
comprehensive training, and have a well-defined infrastructure in place - an
infrastructure designed to support our customers, project teams, and managers.
From the first day of the contract to the last, LCI provides consistent,
customer-focused support to meet the needs and requirements of our very valued
customers.
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